Refund Policy

We'd rather you try Crewio properly before paying: every workspace gets a 14-day free trial on the full plan, no card required. If you do pay and it turns out Crewio isn't for you, here is exactly how refunds work.

1. Who processes refunds

Checkout and billing are operated by Paddle as merchant of record. When we approve a refund, Paddle returns the money to the payment method you paid with. It usually appears within 5 to 10 business days, depending on your bank.

2. First purchase: 14-day money-back

If this is your first paid subscription for a workspace, you can ask for a full refund within 14 days of the charge, monthly or annual, no questions asked. Tell us at support@crewio.xyz and we'll process it.

3. Renewals

Cancelling stops the next charge; your plan keeps running until the end of the period you paid for. If a renewal went through that you didn't mean to keep, contact us within 14 days of the charge. If the workspace hasn't meaningfully used Crewio in the new period, we'll refund it.

4. Add-ons and run packs

Recurring add-ons (extra members, Telegram accounts, pipelines, custom-field packs) follow the same rules as the plan they're attached to. One-time automation run packs are refundable within 14 days if the runs haven't been used; once runs from a pack are consumed, the pack is not refundable.

5. How to request a refund

Email support@crewio.xyz from the address on your account, with your workspace name. You can also reply to any Paddle receipt; those requests reach us too. We answer within 2 business days.

6. The fine print

Nothing here limits your statutory rights: if the law of your country gives you a stronger refund right (for example as an EU consumer), that right applies. If you believe a charge is wrong, please contact us before opening a chargeback with your bank; a direct refund is faster for everyone.

Contact

CherryIT, Serbia · support@crewio.xyz